UI / UX Design
CMRL Passenger Mobile App – Enhancing Urban Mobility Through Design
As part of a UX initiative for Chennai Metro Rail Limited (CMRL), The goal was to create a seamless, user-friendly experience that empowers commuters with real-time information and effortless travel planning.
Year :
2017
Industry :
Travel
Client :
Chennai Metro Rail Limited
Project Duration :
6 Months
Problem Statement:
Metro passengers in Chennai faced challenges with fragmented information, long queues for ticketing, and lack of clarity in route planning. Existing solutions lacked a cohesive digital experience, resulting in commuter frustration and inefficiencies in daily travel.
UX Solution :
To address these issues, I designed a mobile-first solution with the following key features:
Find My Route: A smart route planner that suggests optimal travel paths based on user input.
Wallet & Ticket Booking: A secure, integrated wallet system for cashless transactions and quick ticket purchases.
Live Train Timings: Real-time updates on train schedules and platform information.
Minimalist UI: A clean, accessible interface designed for quick navigation and reduced cognitive load.
User research, journey mapping, and iterative prototyping were central to the design process, ensuring the app met the needs of diverse passenger personas.
Challenge Handled:
Data Accuracy: Ensuring real-time train data was reliable and synced with backend systems.
User Diversity: Designing for a wide demographic, including non-tech-savvy users and multilingual audiences.
Scalability: Creating a design system that could adapt to future features like metro card recharge and multi-modal transport integration.
Security & Compliance: Implementing secure wallet and ticketing flows while adhering to local data protection norms.
Summary :
The CMRL Passenger Mobile App project was a transformative UX endeavor aimed at simplifying metro travel in Chennai. By focusing on user needs and leveraging design thinking, the app delivers a cohesive and empowering experience for daily commuters. This project highlights my ability to solve real-world problems through thoughtful design, user empathy, and strategic execution.
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UI / UX Design
CMRL Passenger Mobile App – Enhancing Urban Mobility Through Design
As part of a UX initiative for Chennai Metro Rail Limited (CMRL), The goal was to create a seamless, user-friendly experience that empowers commuters with real-time information and effortless travel planning.
Year :
2017
Industry :
Travel
Client :
Chennai Metro Rail Limited
Project Duration :
6 Months
Problem Statement:
Metro passengers in Chennai faced challenges with fragmented information, long queues for ticketing, and lack of clarity in route planning. Existing solutions lacked a cohesive digital experience, resulting in commuter frustration and inefficiencies in daily travel.
UX Solution :
To address these issues, I designed a mobile-first solution with the following key features:
Find My Route: A smart route planner that suggests optimal travel paths based on user input.
Wallet & Ticket Booking: A secure, integrated wallet system for cashless transactions and quick ticket purchases.
Live Train Timings: Real-time updates on train schedules and platform information.
Minimalist UI: A clean, accessible interface designed for quick navigation and reduced cognitive load.
User research, journey mapping, and iterative prototyping were central to the design process, ensuring the app met the needs of diverse passenger personas.
Challenge Handled:
Data Accuracy: Ensuring real-time train data was reliable and synced with backend systems.
User Diversity: Designing for a wide demographic, including non-tech-savvy users and multilingual audiences.
Scalability: Creating a design system that could adapt to future features like metro card recharge and multi-modal transport integration.
Security & Compliance: Implementing secure wallet and ticketing flows while adhering to local data protection norms.
Summary :
The CMRL Passenger Mobile App project was a transformative UX endeavor aimed at simplifying metro travel in Chennai. By focusing on user needs and leveraging design thinking, the app delivers a cohesive and empowering experience for daily commuters. This project highlights my ability to solve real-world problems through thoughtful design, user empathy, and strategic execution.
More Projects
New release
Preview
UI / UX Design
CMRL Passenger Mobile App – Enhancing Urban Mobility Through Design
As part of a UX initiative for Chennai Metro Rail Limited (CMRL), The goal was to create a seamless, user-friendly experience that empowers commuters with real-time information and effortless travel planning.
Year :
2017
Industry :
Travel
Client :
Chennai Metro Rail Limited
Project Duration :
6 Months
Problem Statement:
Metro passengers in Chennai faced challenges with fragmented information, long queues for ticketing, and lack of clarity in route planning. Existing solutions lacked a cohesive digital experience, resulting in commuter frustration and inefficiencies in daily travel.
UX Solution :
To address these issues, I designed a mobile-first solution with the following key features:
Find My Route: A smart route planner that suggests optimal travel paths based on user input.
Wallet & Ticket Booking: A secure, integrated wallet system for cashless transactions and quick ticket purchases.
Live Train Timings: Real-time updates on train schedules and platform information.
Minimalist UI: A clean, accessible interface designed for quick navigation and reduced cognitive load.
User research, journey mapping, and iterative prototyping were central to the design process, ensuring the app met the needs of diverse passenger personas.
Challenge Handled:
Data Accuracy: Ensuring real-time train data was reliable and synced with backend systems.
User Diversity: Designing for a wide demographic, including non-tech-savvy users and multilingual audiences.
Scalability: Creating a design system that could adapt to future features like metro card recharge and multi-modal transport integration.
Security & Compliance: Implementing secure wallet and ticketing flows while adhering to local data protection norms.
Summary :
The CMRL Passenger Mobile App project was a transformative UX endeavor aimed at simplifying metro travel in Chennai. By focusing on user needs and leveraging design thinking, the app delivers a cohesive and empowering experience for daily commuters. This project highlights my ability to solve real-world problems through thoughtful design, user empathy, and strategic execution.
More Projects
New release
Preview